Q:

What’s the difference between NHPTV’s PRIME and EXPLORE channels?

A:

- The Best of PBS and Local Programs
NHPTV PRIME presents the best of PBS programs, as well as NHPTV and independent productions with a New England focus. NHPTV PRIME is your source for cultural, educational and entertaining programming. Watch your favorite PBS series; PBS children’s programs; British comedies; NHPTV specials; and other series and specials with a local, national and world focus.

– A World of Ideas
NHPTV EXPLORE presents programs for lifelong learning, for viewers of all ages. It offers blocks of programs dedicated to the outdoors and nature; adventure and exploration; science; music; public affairs; kids programs; and special local and New England content. During the week's primetime hours, EXPLORE offers favorite PBS programs scheduled by genre, such as arts and performances, science, history, the environment, travel and documentaries.

Q:

What are "channel numbers displayed" or "virtual channels"?

A:

Q:

What are "sub-channels"?

A:

NHPTV CHANNEL

COMCAST CHANNEL

Q:

I live in Coos County / Carroll County / Maine. I subscribe to DIRECT TV / DISH (Echostar) and it does not carry NHPTV Channel 11. What can be done so we can watch?

A:

You might want to see if anyone in your area has a rooftop antenna and is able to receive Channel 11 off-air, which would allow you to watch us. This may not work, but we hear many viewers receive us this way.

We are also working on the possibility of getting a transmitter atop Mount Washington, which would enable our signal to reach throughout this area and satisfy the requirement to have a full-power transmitter in the Portland DMA. However, this request will have a lengthy regulatory approval process.

Q:

Where can I find more information on receiving NHPTV over the air using an antennae and a digital converter box.

A:

Q:

I'm hearing the wrong sound or someone is talking over the program when I watch NHPTV .

A:

1. The remote control is the easiest way to inadvertently select the SAP channel and is also the easiest way to turn it off. There is usually a button labeled, SAP, AUDIO, MTS or SOURCE that will switch between regular audio and the SAP channel each time you push it. Many viewers push this button quite accidentally, but don't notice it until they tune to a station that broadcasts SAP.
2. If you can't find a button on your remote, then you may have to go to your on­screen menus. There is usually a menu choice for AUDIO that lets you select between STEREO (NORMAL), MONO or SAP. Many TV sets have this selection on the same "page" as BASS, TREBLE and BALANCE.
   

Q:

I have a new VCR that's supposed to set its own clock for making recordings. Why doesn't it work on NHPTV?

A:

Q:

I can't receive Channel 11.

A:

• If you're on cable, call your cable company. It could be a simple matter of Channel 11's being assigned a number other than 11 on your cable system.
• If you aren't on cable, things are more complicated. Television signals (like FM radio signals) are transmitted by line of sight. If there's something in the way, like a building, a tree or a mountain ­­ the signal can't get through.
• If you're using rabbit ears, are you close enough to our transmitters to get reception? Channel 11 transmitter is located on Saddleback Mountain in Deerfield, N.H.; Channel 15's tower is on Moose Mountain on the Hanover/Enfield, N.H. line; Channel 18's transmitter is on Holden Hill near Little Diamond Pond in Stewartstown, N.H.; Channel 49 is on Mann Hill, 3.8 miles NE of Littleton, N.H.; and Channel 52 is broadcast from Derry Hill, eight miles NNW of Keene in Walpole, N.H,. Have you pointed your rabbit ears in the right direction?
• If you use an antenna on the roof, do you have a rotor and is the antenna pointed toward the NHPTV transmitter?
• Are there tall trees around your house? Is there a hill or mountain between you and our transmitter, or are you in a valley?

If you can't cut the trees, level the hills, move the mountains or your house, we suggest that you call one of the NHPTV engineers.

Q:

Channel 11 comes in on channels 9 & 13, too. How do I stop the interference?

A:

If you're not on cable and you're very close to our transmitter site, our signal could be overpowering your set. So what do you do? If you have an outside antenna, disconnect it and hook up rabbit ears to Channel 11. If that works, and Channel 11 isn't interfering with channels 9 and 13 anymore, then you can purchase an A/B switch that hooks your outside antenna to A and your rabbit ears to B. This way you can easily hop from rabbit ears back to your antenna with a flick of the switch. If you are still getting interference because you're too close, you'll need to purchase an electronic filter that eliminates Channel 11 from your antenna. But don't despair; those rabbit ears keep on going...and going...and going.

Q:

Channel 11 is very ghosty.

A:

1. Your home may be surrounded by many trees that cause the signal to bounce.
2. Your home may be near several hills or mountains that cause reflected signals to enter your TV at slightly different intervals from the main signal
3. If your TV set is old, it may lack an electronic shielding that prevents ghosting.

Very often ghosting can be eliminated or minimized if you rotate your antenna until the picture improves. Unfortunately, sometimes there is no solution for the problem due to surrounding terrain/obstructions.

Q:

Channel 11 has very dark lines and/or a squeal in the audio.

A: